Refund policy

100% Satisfaction Guaranteed Policy

We want to ensure that you are happy with your new Tajima lenses. We’re confident that you will be. Thus, we’re pleased to offer a 100% satisfaction guarantee, where if you’re not loving the new lenses, you can send them back within 30 days of receipt for a full refund*. We’ll even provide prepaid return shipping if you’re in the US so it’s completely risk free!

*If lenses are sent back damaged, they are not eligible for a full refund.
*Prescription Lenses: If incorrect Rx information is provided, lenses will not be returnable for full refund. However, we will remake them with the correct Rx, at 50% off list price.
*If prescription lenses are on power, made correctly to what was ordered, but the customer changes their mind on the prescription type, materials or technology used, after the lenses have already been made (ordered Single Vision, now wants Progressive, or vice versa, material or technology ordered, such as DET), we will remake the lenses with your stated change, at 50% off the list or quoted price. 
*If everything works well and is made correctly to what was ordered, but the customer changes their mind on lens color from what was ordered, or change lens colors from what was originally ordered and made, Tajima Direct will remake new lenses in the new desired color, charging 50% off the list price.

If you have any questions on submitting your prescription information, lens type to order, such as Single Vision or Progressive, etc, or question which lens color to choose, or what is right for you, please reach out to us on our live chat or email jacob@tajima-direct.com. Our eyewear experts are here to help answer any questions as well as providing our knowledge and advice so you can feel confident in your order.


Warranty policy

All lenses have a 1 year warranty against any manufacturer defects. 

For return or warranty inquiries, please go to this page.