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As seen in: la-times sailing-world trout unlimited

General

  • We are a premium polarized lens replacement company – specializing in sunglass replacement lenses and prescription lens replacements (clear, polarized, or Transitions®). We are a lens manufacturer selling factory-direct to the consumer (B2C). Our lenses are made in Japan at our family-owned independent lens making facility and custom-cut and assembled in our modern digital laboratory in California.
  • Check out this link to learn about How Tajima Direct Works.
  • Yes. We’re also the only lens making factory in the world that manufacturers our own polarizing filter. To learn more, read about our lens technology here.
  • Check out our lens technology page here.
  • Once you identify your frames and get to our product page, you can open up our lens chart popup or click through the different lens colors to get images and descriptions to help!
  • Write us at jacob@tajima-direct.com with your needs, lifestyle, frame and cosmetic appeal and we’ll be glad to help you choose.
  • Lens Only Replacement Lens Orders: Once we receive your order, within 1-3 business days, we will have them shipped back to you via USPS First Class Shipping (1-3 days).
  • Send in your frame Lens Replacement Orders: Once we receive your order, an empty box with a return prepaid shipping label inside will be sent to you (takes 1-3 days to ship to you). You’ll return the box with your frames inside using the shipping label inside (takes 1-3 days to get to our lab). You can also opt to have a return shipping label emailed to you instead of having us send the box to get the process going quicker. Once we receive your frames, it will take us 2-4 business days to turn around your lenses and have them shipping back to you. Then, USPS First Class Shipping will once again take 1-3 days to get back to you.
  • Prescription Lens Replacement Orders: Once we receive your order, an empty box with a return prepaid shipping label inside will be sent to you (takes 1-3 days to ship to you). You’ll return the box with your frames inside using the shipping label inside (takes 1-3 days to get to our lab). You can also opt to have a return shipping label emailed to you instead of having us send the box to get the process going quicker. Once we receive your frames, it will take us 1-2 weeks turn around your lenses and have them shipping back to you. Then, USPS First Class Shipping will once again take 1-3 days to get back to you.
  • Always use the Tajima Lens micro fiber cleaning cloth or storage pouch to clean your lenses. We discourage use of T-shirts, towels or other materials that won’t wipe clean as well and have abrasive surfaces.
  • Feel free to use water and non abrasive soap after saltwater or other uses where debris, sun tan lotion, skin oils are on your lenses. Damp dry. Use Tajima micro fiber cloth or storage pouch to wipe clean.
  • We strongly suggest you remove caked on salt, dirt or debris before wiping clean so not to scratch lenses during cleaning.
  • Watch this tutorial video to see how simple it is.
  • Contact us if you’re having any problems.
  • We have carefully selected the frame styles we send pre-cut lenses for so that yes, they will be easy to change them. Watch this tutorial video to learn how.
  • We also believe and understand that some frame brands install their lenses in a way it’s difficult for customers to remove lenses, or replace new ones. If you have any worry about changing the lenses yourself, just opt to send your frames in and our expert technicians will do it for you. (No extra cost)
  • Yes certainly, follow this link to choose your lenses and make your order.
  • First, be sure to view our Tajima lens replacement guide here.
  • Email jacob@tajima-direct.com for assistance and we’ll do our best to talk you through it.
  • Only if you’re receiving your order in the state of California.
  • Yes, you’ll be able to order prescription lenses once you identify your frame and Head to this link to start the process.
  • Yes, read this link for more details on how to apply vision insurance funds or get reimbursed for new prescription lenses.

Shipping, Returns, and Warranties

  • Free US Shipping and Returns. International shipping may have extra costs and fees.
  • If you’re not 100% satisfied with your new lenses, we’ll give you a full refund with free return shipping. You have 30 days from when you receive your new lenses to claim your return.
  • Click here for returns
  • 1 year warranty against manufacturer’s defects.
  • Go to this link for warranty inquiries.

Order Questions

  • When anything from us is shipped out, you will receive a tracking email that includes tracking information. If you have any questions or cannot find it, feel free to e-mail jacob@tajima-direct.com and we will help.
  • Upon making your purchase, you will receive an email confirmation. If you don’t or can’t find it, e-mail jacob@tajima-direct.com and we will happily resend it.
  • We cannot guarantee anything, but we will try our best. E-mail jacob@tajima-direct.com and we will do all we can to try to accomodate your request.
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