Frequently Asked Questions
General
- We are a custom lens solutions company, specializing in putting the very best polarized and prescription lenses into any frame for replacement or upgrade purposes. We specialize in our polarized lens offerings due to our patented polarized lens technology and also offer the very best prescription lens products on the market, for half of what you would pay for similar quality from a brand or your eye doctor. Our lenses are made in Japan at our family-owned independent lens making facility and custom-cut and assembled in our modern digital laboratory in California.
- If your frames are in good shape still, there are a few key reasons to replace your lenses instead of buying a full new pair:
- Doing your part for our planet and being more sustainable by reusing frames you already have, thereby extending their life and keeping them out of the landfill.
- You’ll be upgrading your glasses as our lenses are guaranteed to be superior to your originals. Whether you have standard sunglass lenses or prescription lenses, we’re confident our lenses will be an upgrade from your original lenses!
- It’s less expensive than buying a complete new pair from a quality brand or your eye doctor.
- Finally, you can continue to use and enjoy your favorite glasses!
- You’ll start by identifying your frames here (or go through our custom lens replacement if you don’t know / can’t find your frame), select your new lenses (polarized, clear, transitions, prescription, non-prescription, etc), then place your order. We’ll send you the new lenses for your own installation or do the lens replacement for you. Check out this link to learn more about How Tajima Direct Works.
- All Tajima polarized lenses are made of our patented Tajima Urethane lens material. Prescription clear and transitions lenses will be made of Trivex. You can learn more about these materials on our lens technology page here.
- There are many elements that go into crafting high quality lenses, specifically lens materials, coatings, and lens designs (for Rx lenses). We only offer one flat fee in each of our lens offerings that comes standard with the very best in all of those categories. You can learn more about our lens materials, coatings, lens designs, and more about our lens technology here.
- Once you identify your frames and get to our product page, you can open up our lens chart popup or click through the different lens colors to get images and descriptions to help!
- Write us at jacob@tajima-direct.com with your needs, lifestyle, frame and cosmetic appeal and we’ll be glad to help you choose.
- We cannot guarantee an exact match to your original lens color.
- However, we can certainly select the best match out of our selection for you if you’re not sure what lens color to choose. If you’d like us to select the best match to your original lenses upon receiving your frames, leave us a note at checkout saying ‘Match my lens color please’.
- Non-Prescription Replacement Lens Orders – Install Yourself: Once we receive your order, within 2-4 business days, we will have the new lenses on their way to you via USPS First Class Shipping (2-4 days).
- Non Prescription Lens Replacement Orders – Sending In Your Frame: Once we receive your order, we’ll email you a shipping label you can print to send us your glasses using your own box or we can ship you an empty box with a return prepaid shipping label inside (you’ll select what you prefer as part of the order process). Once we receive your frames at our lab, it will take us 2-4 business days to turn around your lenses and have them shipping back to you via USPS First Class Shipping.
- Prescription Lens Replacement Orders: Once we receive your order, we’ll email you a shipping label you can print to send us your glasses using your own box or we can ship you an empty box with a return prepaid shipping label inside (you’ll select what you prefer as part of the order process). Once we receive your frames at our lab, it will take us 5-10 business days to turn around your lenses and have them shipping back to you via USPS First Class Shipping.
- All lenses come standard with our subtle Tajima logo of authentication. If you want us to leave it off, simply leave a note at checkout saying ‘No Logo Please’.
- Watch this tutorial video to see how simple it is.
- Contact us if you’re having any problems.
- Any frame style that is available to order the lenses for your own installation will have a difficulty associated with it. Frames with difficulty easy should be straightforward to do yourself. We recommend sending in frames with medium or hard difficulties.
- We also believe and understand that some frame brands install their lenses in a way it’s difficult for customers to remove lenses, or replace new ones. If you have any worry about changing the lenses yourself, just opt to send your frames in and our expert technicians will do it for you. (No extra cost)
- Watch this tutorial video to learn how to install the lenses yourself.
- Yes, follow this link to choose your lenses and make your order.
- You’ll have to send the frames in for the lens replacement. It’s easy, we’ll email you a shipping label to use with your own box or we’ll ship you a box to use with a return shipping label inside. There’s no additional cost and we cover all shipping.
- First, be sure to view our Tajima lens replacement guide here.
- If you’re still having trouble, email jacob@tajima-direct.com, and we’ll send you a return shipping label to send the frames and the lenses back to us. We’ll reshape the lenses if needed to ensure a perfect fit to your exact frames, then install the lenses, and ship them directly back to you.
- Always use the Tajima Lens micro fiber cleaning cloth or storage pouch to clean your lenses. We discourage use of T-shirts, towels or other materials that won’t wipe clean as well and have abrasive surfaces.
- Feel free to use water and non abrasive soap after saltwater or other uses where debris, sun tan lotion, skin oils are on your lenses. Damp dry. Use Tajima micro fiber cloth or storage pouch to wipe clean.
- We strongly suggest you remove caked on salt, dirt or debris before wiping clean so not to scratch lenses during cleaning.
- For more information, tips, and best practices, check out our blog on cleaning and caring for your new lenses.
- Yes, head to this link to start the process of getting new prescription lenses for your frames.
- Yes, check out this link for more details on how to apply vision insurance funds or get reimbursed for new prescription lenses.
- Only if you’re receiving your order in the state of California.
- Our lenses are custom cut, and orders are processed in our state-of-the-art lab in Southern California, United States.
- When you send in your glasses for new lenses, they will go to our lab in Southern California.
- Our polarized lenses are originally made in our lens making facility in Tajima, Japan.
Shipping, Returns, and Warranties
- Free US Shipping and Returns. International shipping may have extra costs and fees. Check out our International Orders Information page for further details.
- If you’re not 100% satisfied with your new lenses, we’ll give you a full refund with free return shipping. You have 30 days from when you receive your new lenses to claim your return.
- Click here for returns
- 1 year warranty against manufacturer’s defects.
- Go to this link for warranty inquiries.
- Yes – we will do our best. Free shipping does not apply and there will be a shipping fee. For more information, please check our International Order Information Page.
Order Questions
- When anything from us is shipped out, you will receive a tracking email that includes tracking information. If you have any questions or cannot find it, feel free to e-mail jacob@tajima-direct.com and we’ll happily update you.
- Upon making your purchase, you will receive an email confirmation. If you don’t or can’t find it, e-mail jacob@tajima-direct.com and we will happily resend it.
- We cannot guarantee anything, but we will try our best. E-mail jacob@tajima-direct.com and we will do all we can to try to accomodate your request.
